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Additional Links Contact Us- Phone: +1 (262) 268-8300
- Toll-Free: +1 (888) 628-7491
- Email: info@matrixpm.com
RELATED PRODUCT BRANDS
A single source provider of flexible packaging and rigid tray packaging solutions, ProMach serves a variety of industries and applications. With numerous machinery installations worldwide and a vast portfolio of rugged and proven solutions, ProMach offers extensive experience handling a wide range of products in diverse conditions. ProMach consults with customers to identify the ideal package type to fit their unique application for each project, giving customers both choice and flexibility. Many of the world’s most successful brands use ProMach solutions to package their products into bags, pouches, sachets, stickpacks, trays, and more.
EXPLORE OTHER PROMACH BUSINESS LINES
ProMach is your partner from start to finish. Our product brands are grouped into distinct business lines that make the most sense to our customers, covering every function of the production line: Filling, Bottling & Capping, Decorative Labeling, Flexibles & Trays, Pharma, Handling & Sterilizing, Labeling & Coding, Robotics & End of Line, and Systems & Integration.
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Service Questions
Meet your Matrix Service Team:
Service Manager
Laro Rowley
Phone: 262-268-8300 ext. 309
Email: Laro.Rowley@ProMachBuilt.com
Manuals
Todd Stephens
Phone: 262-268-8300 ext. 322
Email: Todd.Stephens@ProMachBuilt.com
Service Frequently Asked Questions
How do I schedule service?
Call either 888-628-7491 or 262-268-8300 and talk to our Service Manager (Extension 301) to schedule your service.
Email service requests to Laro Rowley at: Laro.Rowley@ProMachBuilt.com
What types of service do you offer?
- Machine Startup and Training when a new machine is purchased
- Preventative Maintenance
- Emergency/Machine Breakdown Service
- Training programs tailored to your equipment
- Complete machine rebuilds to "As New" conditions
Can you train my Employees?
Our Field Service Technicians are all PMMI Certified Trainers and can provide the following training at your site for your employees:
- Maintenance Training
- Operator Training
Call either 888-628-7491 or 262-268-8300 and talk to our service manager.
If after hours, follow the phone prompts.
Do you offer regular service agreement visits?
Yes, we offer a program to make regularly scheduled visits to your plant. That can be tailored to your facility and industry needs.
Service Agreements are a more economical way of providing needed maintenance and care for the long-term viability of your equipment.
These Agreements are often a smarter and less expensive choice then waiting until your equipment is down and needs more immediate service.