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Parts & Service

Keep Your Packaging Equipment Performing at Its Best

Maximize uptime, efficiency, and reliability with Matrix aftermarket solutions; expert service, genuine parts, and strategic upgrades designed to keep your production line moving.

Your packaging equipment is the backbone of your operation. At Matrix, we provide end-to-end aftermarket support to keep your machines running smoothly, minimizing downtime, boosting productivity, and protecting your investment. Whether you need preventive maintenance, replacement parts, or performance upgrades, we have solutions tailored to your needs.

Visit our quick links below -

Service and Parts Agreements - Stay ahead of downtime with priority access to certified technicians and preventive maintenance plans. Fully customized to meet your needs.

PM Parts Programs - Genuine Matrix parts delivered fast, backed by expert support.

Retrofits & Upgrades – Modernize your equipment, extend operational lifespan, enhance capabilities, adapt to new consumer markets.

Contact Parts & Service

For assistance, please give us a call at 1-888-628-7491 and follow the prompts.

Matrix Packaging
2395 Dakota Drive
Grafton, WI 53024
United States


Monday - Friday 8:00 am - 5:00 pm
Toll Free: 1-888-628-7491
Phone: 262-268-8300
Fax: 262-268-8301

Additional Parts & Service Resources

Service and Parts Agreements PM Parts Programs Retrofits & Upgrades Service Questions Parts Questions
Pmmi certified training matrix

PMMI Certified Trainer Program

Matrix is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Reduced equipment failure
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints